1. Who we are
Avida Estate is a luxury real estate agency on the Costa del Sol. This policy explains how we handle personal data collected through avidaestate.com.
The data controller is:
[LEGAL ENTITY NAME][CIF / NIF]
Centro Comercial Centro Plaza, local 44, 45 and 46
Avenida Manolete 1
29660 Nueva Andalucía, Marbella
Spain
Email: [PRIVACY EMAIL ADDRESS]
Telephone: +34 605 594 996
If you have any question about this policy or about how your data is used, write to the address above and we will answer.
2. What we collect
Information you give us. When you submit an enquiry, request a valuation, save a property, subscribe to property alerts or sign up to our newsletter, we collect the details you enter. Depending on the form this includes your name, email address, telephone number, country, the property or area you are interested in, your budget or rental expectations, details about a property you wish to sell or let, and any message you write.
Information collected automatically. When you visit the site, our servers and our analytics provider receive your IP address, browser type, device type, operating system, language, the pages you view, how long you stay, and the website or advertisement that brought you here.
Information stored in your browser. We use cookies and similar technologies. Section 7 lists them individually.
We do not knowingly collect special categories of data such as health, religion or political opinions, and we ask you not to include such information in free text fields.
3. Why we use it, and on what legal basis
| Purpose | Legal basis under the GDPR |
|---|---|
| Answering your enquiry and arranging viewings | Article 6(1)(b), steps taken at your request before entering into a contract |
| Sending property alerts matching your saved search | Article 6(1)(a), your consent |
| Sending our newsletter and off market opportunities | Article 6(1)(a), your consent |
| Measuring how the site is used, so we can improve it | Article 6(1)(a), your consent |
| Advertising and measuring advertising performance | Article 6(1)(a), your consent |
| Keeping the site secure and preventing abuse | Article 6(1)(f), our legitimate interest |
| Meeting legal and accounting obligations | Article 6(1)(c), legal obligation |
- Purpose
- Answering your enquiry and arranging viewings
- Legal basis under the GDPR
- Article 6(1)(b), steps taken at your request before entering into a contract
- Purpose
- Sending property alerts matching your saved search
- Legal basis under the GDPR
- Article 6(1)(a), your consent
- Purpose
- Sending our newsletter and off market opportunities
- Legal basis under the GDPR
- Article 6(1)(a), your consent
- Purpose
- Measuring how the site is used, so we can improve it
- Legal basis under the GDPR
- Article 6(1)(a), your consent
- Purpose
- Advertising and measuring advertising performance
- Legal basis under the GDPR
- Article 6(1)(a), your consent
- Purpose
- Keeping the site secure and preventing abuse
- Legal basis under the GDPR
- Article 6(1)(f), our legitimate interest
- Purpose
- Meeting legal and accounting obligations
- Legal basis under the GDPR
- Article 6(1)(c), legal obligation
Every enquiry form carries a consent checkbox. If it is not ticked, the form is not sent and no data is passed to our customer relationship system.
If you go on to instruct us on a purchase, sale or letting, further processing applies, including checks required of estate agents under Spanish anti money laundering legislation. That processing is explained separately at the time.
4. Who we share it with
We do not sell personal data and we do not share it for anyone else's marketing.
We use the following categories of service provider, each of which processes data on our instructions under a written agreement:
| What they do | Where they operate |
|---|---|
| Customer relationship management, where enquiries are stored and followed up | United States |
| Website hosting and content delivery | United States and European Union |
| Database and application services | European Union |
| Transactional email delivery for property alerts | United States |
| Website analytics | United States |
| Advertising measurement | United States |
| Website chat | United States |
- What they do
- Customer relationship management, where enquiries are stored and followed up
- Where they operate
- United States
- What they do
- Website hosting and content delivery
- Where they operate
- United States and European Union
- What they do
- Database and application services
- Where they operate
- European Union
- What they do
- Transactional email delivery for property alerts
- Where they operate
- United States
- What they do
- Website analytics
- Where they operate
- United States
- What they do
- Advertising measurement
- Where they operate
- United States
- What they do
- Website chat
- Where they operate
- United States
The specific providers are named in section 7 where they set cookies.
We may also disclose data to professional advisers, to a purchaser in the event of a sale of the business, or to public authorities where the law requires it.
5. International transfers
Some of the providers above are based outside the European Economic Area. Where that is the case we rely either on the European Commission's adequacy decision for the EU to US Data Privacy Framework, or on Standard Contractual Clauses approved by the European Commission, together with additional safeguards where appropriate. You can request a copy of the relevant safeguards using the contact details in section 1.
6. How long we keep it
| Data | Retention |
|---|---|
| Enquiries that do not lead to an instruction | [24 months, to be confirmed by Avida] from your last contact with us |
| Client records following an instruction | For the period required by Spanish commercial and anti money laundering law |
| Property alert and newsletter subscriptions | Until you unsubscribe, which you can do from any email we send |
| Analytics data | Up to 14 months |
| Your cookie choice | 12 months, after which we ask again |
- Data
- Enquiries that do not lead to an instruction
- Retention
- [24 months, to be confirmed by Avida] from your last contact with us
- Data
- Client records following an instruction
- Retention
- For the period required by Spanish commercial and anti money laundering law
- Data
- Property alert and newsletter subscriptions
- Retention
- Until you unsubscribe, which you can do from any email we send
- Data
- Analytics data
- Retention
- Up to 14 months
- Data
- Your cookie choice
- Retention
- 12 months, after which we ask again
When a retention period ends, data is deleted or irreversibly anonymised.
7. Cookies and similar technologies
A cookie is a small file stored in your browser. We group ours into three categories.
Strictly necessary.
Required for the site to work. These are set without asking, because the site cannot function without them.
| Name | Set by | Purpose | Lifetime |
|---|---|---|---|
| avida_cookie_consent | Avida Estate | Remembers your cookie choice so we do not ask on every page | 12 months |
- Name
- avida_cookie_consent
- Set by
- Avida Estate
- Purpose
- Remembers your cookie choice so we do not ask on every page
- Lifetime
- 12 months
Functional.
These let us connect an enquiry you submit to the enquiry itself and to the channel you arrived from, so that we answer you in context and do not contact you twice about the same property. They are set only after you accept, except where you submit a form, in which case the information you knowingly send us is processed under section 3.
| Name | Set by | Purpose | Lifetime |
|---|---|---|---|
| avida_vid | Avida Estate | An anonymous visitor identifier that links your enquiry to your saved properties | 12 months |
| avida_attr | Avida Estate | Records the website, search or advertisement you arrived from, so we know which channel your enquiry came through | 12 months |
- Name
- avida_vid
- Set by
- Avida Estate
- Purpose
- An anonymous visitor identifier that links your enquiry to your saved properties
- Lifetime
- 12 months
- Name
- avida_attr
- Set by
- Avida Estate
- Purpose
- Records the website, search or advertisement you arrived from, so we know which channel your enquiry came through
- Lifetime
- 12 months
Analytics.
These tell us which pages are read, which properties attract interest and where visitors leave. They are not used to identify you personally and are set only after you accept.
| Name | Set by | Purpose | Lifetime |
|---|---|---|---|
| _ga, _ga_* | Google Analytics 4 (Google Ireland Limited) | Distinguishes visitors and measures how the site is used | Up to 24 months |
- Name
- _ga, _ga_*
- Set by
- Google Analytics 4 (Google Ireland Limited)
- Purpose
- Distinguishes visitors and measures how the site is used
- Lifetime
- Up to 24 months
Advertising.
These measure whether an advertisement led to an enquiry and allow us to show relevant advertising. They are set only after you accept.
| Name | Set by | Purpose | Lifetime |
|---|---|---|---|
| _fbp | Meta Platforms Ireland Limited | Measures advertising performance and supports audience matching | 3 months |
| Chat widget cookies | LeadConnector | Keeps your chat session open and remembers whether you have written to us before | Session and up to 12 months |
- Name
- _fbp
- Set by
- Meta Platforms Ireland Limited
- Purpose
- Measures advertising performance and supports audience matching
- Lifetime
- 3 months
- Name
- Chat widget cookies
- Set by
- LeadConnector
- Purpose
- Keeps your chat session open and remembers whether you have written to us before
- Lifetime
- Session and up to 12 months
Changing your mind. You can accept or refuse the functional, analytics and advertising categories when you first arrive, and change your choice at any time by clicking "Cookie settings" in the footer. Refusing is as easy as accepting, and refusing does not limit your access to any part of the site. You can also delete cookies in your browser settings at any time.
8. Your rights
Under the GDPR you have the right to:
- Access the personal data we hold about you, and receive a copy
- Rectify data that is inaccurate or incomplete
- Erase your data, where there is no overriding legal reason for us to keep it
- Restrict how we use your data while a question about it is resolved
- Object to processing based on our legitimate interests, and to direct marketing at any time
- Portability, meaning to receive the data you gave us in a machine readable format
- Withdraw consent at any time, without affecting the lawfulness of what we did before you withdrew it
To exercise any of these, write to [PRIVACY EMAIL ADDRESS]. We will respond within one month. We may ask you to confirm your identity first, so that we do not disclose your data to someone else.
If you are not satisfied with our response, you have the right to lodge a complaint with the Spanish data protection authority, the Agencia Española de Protección de Datos, at www.aepd.es, or with the supervisory authority in the EU country where you live.
9. Security
Data submitted through the site is transmitted over an encrypted connection. Access to our systems is restricted to the people who need it, and is protected by individual accounts. No system is perfectly secure, and we will notify you and the supervisory authority as required by law if a breach is likely to affect your rights.
10. Children
The site is intended for adults. We do not knowingly collect data from anyone under 14, the age of digital consent in Spain. If you believe a child has given us personal data, contact us and we will delete it.
11. External links
Our site links to other websites, including property portals, social media and Google Maps. We are not responsible for how those sites handle your data, and we encourage you to read their own privacy policies.
12. Changes to this policy
We may update this policy as our services or the law change. The date at the top shows when it was last revised. If a change materially affects how we use your data, we will bring it to your attention on the site and, where the law requires, ask for your consent again.